Terms
1. Introduction
1.1 Bookings made through our website, and our and your rights and obligations in relation to such bookings, are governed by these terms and conditions.
1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.
1.3 Any statutory rights that you may have as a consumer are not affected by these terms and conditions
2. Interpretation
2.1 In these terms and conditions:
a. "We" means [Lana & Friends] (and "us and "our" should be construed accordingly);
b. "you" means our customer or prospective customer under these terms and conditions (and "your" should be construed accordingly);
c. "booking" means a booking in respect of a class OR a 1 to 1 personal training session, which may be made by you under these terms and conditions; and
d. "force majeure event" means an event that is, or a series of related events that are, beyond our reasonable control.
3. Order process
3.1 The advertising of bookings on our website constitutes an "invitation to treat" rather than a contractual offer.
3.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.
3.3 To make a booking through our website, the following steps must be taken: you must click "make a booking" in relation to the relevant event; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must consent to these terms and conditions; you will be transferred to our payment service provider's website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and, finally, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.
3.4 You will have the opportunity to identify and correct input errors prior to making your order through the website’s order process.
4. Prices
4.1 Our prices are quoted on our website.
4.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
4.3 All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.
5. Payments
5.1 You must pay the applicable prices for your bookings during the checkout procedure.
5.2 Payments may be made by any of the permitted methods specified on our website (from time to time may change).
6. Variation of booking
6.1 If you would like to change your booking in any way, you should contact us to discuss your requested changes. We reserve the right to accept or reject any changes you may request.
6.2 We may change [the time and date and/or location of an event that is the subject of a booking] by giving to you written notice of the change [at least 7 days before the event is due to begin]. If we notify you of a change to a booking under this Section 6.2, you shall have a right to cancel the booking and receive a full refund of the class/session paid in respect of the booking, providing that your notice of cancellation must be received by us within [7 days] following the date of issue of our notification of the change. If your notice of cancellation is received after the end of that period, you will not be entitled to a refund under this Section 6.2.
7. Cancellation of bookings by us
7.1 We may cancel a contract under these terms and conditions:
a. at least 7 days before the event in respect of which the Contract was made begins.
7.2 We will give you written notice of any contract cancellation under Section 7.
7.3 If we cancel a contract under these terms and conditions in accordance with this Section 7, you will be entitled to a full refund of the class/session paid under that contract.
8. Cancellation of bookings by you
8.1 Any rights you may have under this Section 8 are additional to your statutory rights.
8.2 You may cancel a contract under these terms and conditions:
a. For class packages, you have 24hours after booking a package to cancel and receive a full refund. Otherwise, after this period if you cannot attend you are able to give your code to a family or friend to take your place instead. No refund will be issued once 24hours have passed after purchase. All packages have specified dates, once purchased these dates cannot be altered or moved to another package/dates.
b. For single classes and personal training sessions, 24hour cancellation notice is required to receive a full refund of the session.
8.3 In order to cancel a contract under this Section 8, you must send to us a written notice of cancellation by email or through the website’s Contact Us page using the contract details specified in these terms and conditions
9. Warranties and representations
9.1 You warrant and represent to us that:
a. you are legally capable of entering into binding contracts;
b. you have full authority, power and capacity to agree to these terms and conditions; and
c. all the information that you provide to us in connection with your order is true, accurate, complete, current and non-misleading.